IMTMA Training Centre

Cost of Quality & How to reduce Cost of poor quality (COPQ)

Date : 25 to 26 February, 2020

@ BIEC, 10th Mile, Tumkur Road, Madavara Post, Bangalore


Cost of Poor Quality can make an organization lose 25% to 35% of sales amount due to variety of reasons like warranty, compliant servicing, scraps, redesign, resources and capacity loss due to rework and reprocessing, free replacement delivery, loss of management time, loss of orders, loss of interest in delayed payments and loss of customers. Cost is inversely proportional to Poor Quality. A quality complaint can lead to multiple ripple effects that can impact 10 X or more than just the replacement cost due to above reasons.

Hence, it is the responsibility for all professionals in every organization to identify, measure, analyse, reduce and prevent poor quality from being generated in every process and activity to contribute in reducing cost and ensure profitability. It is all the more imperative today when many organizations are struggling for profitability and Government of India is prioritizing ‘Make in India’ for both local consumptions and global supplies.

Keeping this in view, Indian Machine Tool Manufacturers' Association (IMTMA) is organizing a 2 day programme on "Cost of Quality and how to reduce Cost of Poor Quality" on 25 and 26 February 2020 at Bangalore. 

Focus Areas

  • Evolution of Quality Management, concept and purpose
  • Cost categories with elements
  • Measurement of COQ and how it impacts Profit & Loss statement and Balance sheet
  • Hidden Quality costs
  • Cost of Lost Opportunity
  • Difference between Cost Reduction and Cost Excellence
  • How reduction of Cost of Poor Quality can multifold improve Top line and Bottom line, improve Cash flow, increase and retain market share of an organization
  • Identify areas of Improvement opportunities, right projects, right investments from ‘Cost of Quality’ Data
  • Best practices and tools to reduce / eliminate / prevent poor quality and reduce cost
    • Effective New Product Development
    • QFD (Quality Function Deployment)
    • FMEA (Failure Mode and Effect Analysis)
    • Stable and Capable Process
    • MSA (Measurement System Analysis)
    • Control Plan
    • Problem solving Tools
    • Poka-yoke (Mistake Proofing)
    • Skill Matrix
  • Deployment steps and journey forward

Key Take Aways

After undergoing the programme, the participants will be able to -

  • Develop COQ ( Cost of Quality ) model in his / her organization
  • Learn various components of Cost of Quality and how to collect data and measure them
  • Learn various best practices to control processes and reduce defects, errors
  • Relate defects to cost and how it impacts profitability
  • Use the training materials and various examples as reference and implement the tools, practices to reduce and prevent generation of poor quality

Participation Fee

Rs. 8500/-

IMTMA Members / Micro Companies

Rs. 9500/-

IMTMA Non Members/ Others

+18% GST

Group Concession : 5% for 3 to 5 and 10% for 6 and more delegates being nominated from the same company

Special concession available for Faculty & Students from engineering colleges

(subject to availability of seats)

Participant Profile

Engineer and Executives ( minimum 2 years of Industry experience ), Junior to Senior level Managers, HODs from Production, Planning, SCM, Quality, Maintenance, Manufacturing engineering, Design and Development, Sales and Marketing, Finance.

Faculties from academic institutes

Relevant companies
Any Manufacturing organization irrespective of type of products, size, market
Engineering Service providers (ESP)
Faculty from engineering colleges
Students from engineering colleges


This Program will be conducted by Mr. Subrata Mitra Majumdar

Mr. Subrata Mitra Majumdar, is a Management and Operational Excellence Consultant and a faculty of IMTMA. He is a Mechanical Engineer from Bengal Engineering College, Shibpur”, Calcutta in 1986, Six sigma Master Black Belt, Lean Black Belt,TQM trained in Japan.

He has about 33 years of regional and global experience in multiple executive roles in Business management, Profit & Loss Management, Strategy, Operations, Quality ,Safety and Environment Management, Supply Chain , New Product Development, Enterprise Operating system deployment, Operational and Business Excellence.

He has worked with both Indian and MNCs like Anand Automotive, ABB, Saint Gobain, TATA Autocomp, Kennametal and YG1. Conducted training in India and outside – China,Singapore, Thailand, Malaysia, Japan, Korea, Taiwan, Australia, Israel, Germany. Trained more than 3000 people so far in last 20 years and implemented TQM, Lean Manufacturing, Six Sigma at about 40 plants,12 countries in Asia. Led, coached, mentored more than 1800 improvement projects that have generated financial benefits ( Top and Bottom line ) of more than 40 Million USD.

For Registration Contact


Programme Co-ordinator

Telephone :   080 66246618
Mobile :   +91 9538140498
Email :

REGISTRATION : Prior registration for participation is necessary. Number of participants is limited and will be accepted on ‘First Come First Serve’ basis. A Certificate of participation will be issued to participants.

Important Information : Participation fee includes, course material, working lunch and tea / coffee. Interested companies are requested to register online by clicking on 'REGISTER' button and by filling up the nomination authority and participant's details in specified form.

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