Focus Areas

• Evolving definition of Quality.
• How Cost of Poor Quality impacts Profitability – a case study.
• Voice of Customer
• QFD – Quality Function Deployment
• Effective New Product Development
• FMEA - Failure Mode & Effect Analysis. DFMEA and PFMEA
• Process-Defect Matrix, P-M Analysis
• MSA – Measurement System Analysis
• Stable and Capable Process, Predicting defects from a process
• Control Plan
• Skill Matrix
• Poka-yoke – Mistake Proofing
• Supplier Partnership for Green channel supplies
• LPA – Layered Process Audits
• RTY – Rolled Throughput Yield

Background

Right First Time is the philosophy and approach based on principle of Prevention that avoids defects and waste (time and money). Post process Detection accepts defect and waste as it is only a post mortem. It has huge impact on Quality, Cost, Delivery and Reliability that differentiates a market leader from its competitors. It provides superior value enrichment to both producer and customer.

Cost of Poor Quality can make an organization lose 25% to 35% of sales amount due to variety of reasons like warranty, compliant servicing, scraps, redesign, resources and capacity loss due to rework and reprocessing, free replacement delivery, loss of management time, loss of orders, loss of interest in delayed payments and loss of customers. Cost is inversely proportional to Poor Quality. A quality complaint can lead to multiple ripple effects that can impact 10 X or more than just the replacement cost due to above reasons. Every amount saved from cost of poor quality will add to profit margin.

Right first time also ensures customers are getting their products and services always on time and defect free. It is an outcome of a robust system and best practices across value chain, contributed by every function. ‘Right First time every time’ Product and Service is the outcome of first time right at every stage of key business processes i.e understanding customer requirements right first time, communicating to design, operations, suppliers right first time, designing a product right first time, getting all process inputs right first time, ensuring process stability and capability right fist time, anticipating potential failure modes in 4M and mitigating risks right first time, doing all transactions and documentations right first time, addressing all high risk process conditions with mistake proofing techniques right first time and so on. There is no room for making any mistake or inadvertent error.

It will lead to significant savings of cost and time. Hence, it is the responsibility for all professionals in every organization to learn, implement and follow robust system to prevent poor quality from being generated in the first place in every transaction, process and activity to contribute in reducing cost and ensure profitability. It is all the more imperative today when many organizations are struggling with reduced demand, profitability and Government of India is prioritizing ‘Make in India’ for both local consumptions and global supplies.

Keeping this in view, Indian Machine Tool Manufacturers' Association (IMTMA) is organizing a 3 Hrs online programme on “Right First Time Every Time – Tools and Techniques”.

Key Takeaways

After undergoing the programme, the participants will be able to – 

• Understand and appreciate the objectives of ‘Right First Time Every Time’
• Learn how defects and poor quality impacts profitability
• Lean various best practices to develop robust system of Right First Time Every Time in all key processes, activities and transactions.
• Use the training materials and various examples as reference for implementation

Enquire About This Programme